1 reviews | Active since Jul 2011
Can we PLEASE sort things out for once and for all?
<p>My problems with MTN is still ongoing. yesterday I got SMS that I am reaching credit limit - I have debit orders. MTN shop helped me, but not all is in order yet. Due to system off-line they could not correct my address. I would prefer to come to head office, sit face to face and sort all things out for once and all.</p> <p>1. MTN must correct my billing address. The residential is incorrect and mail is ancient. Plus I have received mail at other addresses.</p> <p>2. MTN must advise where they got an address of Alice lane from. This reflect
Good Day Riana,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non-MTN line) to update your address or any of your personal details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Good Day Riana,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non-MTN line) to update your address or any of your personal details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Dear MTN, as you are aware, your lines are every busy. I do not see my way forward to hold on for hours, and doing this to fix problems caused by yourselves. If previous phone calls and forms filled in did not solve it, I don't believe another call will. Kindly provide proper customer service and has the decency to contact me.
Dear MTN, as you are aware, your lines are every busy. I do not see my way forward to hold on for hours, and doing this to fix problems caused by yourselves. If previous phone calls and forms filled in did not solve it, I don't believe another call will. Kindly provide proper customer service and has the decency to contact me.