JB
JohnMark B

1 reviews | Active since Oct 2015

30 Oct 2015, 13:16

Can we please pay our MTN accounts

My Business partner and I app**** to MTN for one of their Sky accounts as an office phone line as we live in an area that has no Telkoms lines available.We chose MTN as we both have our personal accounts with the supplier. After allowing the process a week I began phoning MTN Brits on a daily basis to follow up to no avail. In week five I was informed that I had to start the process from scratch as the system kicks old info out after a month. Highly unhappy I phoned Cell C who sent out a rep within the hour, sorted out 3 Epic contracts and new phones within 24 hours. We visited MTN Brits three times and MTN Schoemansville once. Both Thabong and Marisa were nice to deal with,but neither could get any joy out of HO . We personally phoned HO on numbers supp**** by the branches, were given Ref. numbers and promised e-mails with in 3-5 working days so that we could settle our accounts at MTN Schoemansville.To Date nothing! MTN we want to pay our outstaning accounts please!

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Nov 2015, 10:09
Official
Hello beckley1,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the cancellations management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
REQ:***