Can the real MTN please stand up

MTN you are a joke

3 years ago MTN Musgrave stole 17K from my then 81 year old dad. This matter was resolved after a ******** charge was laid and internal investigations done and dad was refunded in full

Now for the past 3 months, they are not able to do a simple thing like change his debit order details from his credit card to his current account.

Each time, at month end he has to go in (after they suspend his account) and pay cash and each time they tell him that it is now done. But then another month end comes by and the same thing happens.

I mailed customer care to beg for this to be sorted. He is 84 and my mom is at home bed bound and please can someone just confirm the change is made. I was told i was not on the system and because of their private information act they could not give me any information. I responded saying i didn't want any information. I just wanted someone to confirm with my dad that the change was done and comes end of December, he will not be cut off again

I was then told to go into the branch with my dad and his id and my id and be given authority to act on his behalf on their system

So we went in today. And we were told that i have to get a proxy letter drawn up by a lawyer. Then when i contested that they said i need to go to the police and get an affidavit done.

So firstly which is it? And secondly why did customer care not mention any of this.

And finally, the debit order was still not processed.

So with my dad standing next to and with both our ids at hand, we could do nothing. The sales staff and the manager were extremely unhelpful and did not care that my dad had made 5 previous trips to sort this simple matter. The last time they gave him a number to call and sort. That number was answered once and i was told it was sorted and then end November came and it wasnt, and all subsequent calls and whatsapp texts went without response

Firstly MTN you ******* the elderly. You have done so before and obviously are doing so again. Your customer service skills are despicable and you show no empathy.

Big corporate culture has blinded you to the needs and service your customers require. And your systems are a shambles if a simple request cannot be processed and a second simple request has no guidelines and seem to change at whim of the staff and manager. You are not a bank and you do not offer medical advice but your bull**** surpasses both.

Time to re evaluate your customer service standards, re train your staff from floor cleaners to managers and beyond. And treat humans with some respect.