Can't upgrade as an existing customer cos of XDS

We are eligible for new handsets on our existing small business contracts and after filling in all the forms I was asked to confirm 5 personal details for an XDS check - the information was very outdated and I was unsure about some of the details. I failed this test and was told that it'd have to \escalated". By this time I'd spent a total of 1hr in the shop. So I tore up the forms. I'd rather get a new cheaper deal somewhere else if I'm going to have to go through credit checks anyway.<br> <br> I can understand a company wanting to vet new customers but we've been paying our bill for years (well previously to Nashua Mobile but we were handed over to MTN presumably with history of our account) and it is completely ridiculous that simply getting a new handset would require this. The information on XDS was bizarrely out of date - a phone number that I vaguely recognised from the 1990s etc. Difficult to pass and no \""not sure\"" option so one is forced to try an answer."""