Can't take time to get back to customer

<p>On 15/10 I did an upgrade with MTN. As part of the upgrade I was supposed to receive 30G data. This was never loaded. On Monday 17/10 am I phoned and was told the data will be loaded within 2-24 hours. By Tuesday afternoon nothing was loaded. I then phoned again and was told this will definitely be loaded within 2-24 hours. By Thursday, still nothing. Phoning once again I was told there was no note on thy system, but the consultant is now sending a request and within 2-24 hours the data will be loaded. Come Friday - nothing. I phoned on Saturday and the consultant once again said no request had been loaded, but she will load it and send confirmation e-mail to my wife. The confirmation mail was sent to my wife, but my wife picked up that the cell number and account number used did not belong to us. She immediately e-mailed MTN back and advised them that they had the incorrect details and even supp**** a copy of the invoice. By Monday, nothing had been done. My wife mailed the consultant back and was told that the 30G data was loaded and she supp**** the number that had been used - the incorrect one. My wife mailed her back and told her she sent a mail on Saturday to advise that the incorrect cell number and account number had been used and to please correct it. No response was received from the consultant. I phoned in and was told nothing had been loaded (no surprise there as the wrong details was used.) We mailed MTN customer services requesting a number which we can phone (not customer services) where somebody would be able to assist us - but no response receieved. I have been phoning every day this week, but my problem is still not resolved. Now, after 2 weeks, about 9 phone calls and about 6 mails this still has not been sorted and MTN has not bothered responding to my mails or returning my phone calls. How they got the wrong cell number in the first place I don't understand, because when I phone in I need to verify my account with a pin number. So they have the correct cellphone and account number each time I phone. This is such dissapointing service from MTN and I get the feeling they just don't care about their customers.</p>