KA
Keenan A
1 reviews | Active since Nov 2011
07 Apr 2016, 15:08
Can't sim swap at store
I went in to do a sim swap but was told they can only do a sim swap on a contract sim. That doesn't even make sense! What's the difference between contract swap and prepaid swap? Where can I do a prepaid sim swap ? Also regarding the sim swap questions, how am I supposed to figure out how long I have been with MTN? Its been over 3 years already.
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MTN South Africa's replyOfficial
08 Apr 2016, 08:30Hello knadamson,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a escalation has been sent to our 173 Pre-paid division to assist with the request for Sim swap to be processed. A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a escalation has been sent to our 173 Pre-paid division to assist with the request for Sim swap to be processed. A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply08 Apr 2016, 08:30
Official
Hello knadamson,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a escalation has been sent to our 173 Pre-paid division to assist with the request for Sim swap to be processed. A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a escalation has been sent to our 173 Pre-paid division to assist with the request for Sim swap to be processed. A call back will be done during the course of today .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.