1 reviews | Active since Nov 2016
Can't settle MTN account
<p>My MTN contract which I had for almost 6years, ran the full term of which I payed every month, at the end of the contract I decided not to renew the contract and in that time I switched banks.</p> <p>I did not know that I am suppose to inform MTN that I would like to discontinue the cellphone account and assumed because the contract period was complete, I can stop paying them(my fault I should have followed up on this), after the first month of non payment the sim stoped working and I assumed they just cut it of.</p> <p> </p> <p>A few months later I app**** for credit just to find out that I have been listed on ITC for non payment of the account and I owe them something rediculous like R6000 on an account which had a monthly subscription cost of +/- R300 . Any case, I suppose still my fault for not closing the account but these fees seem highly inflated.</p> <p> </p> <p>Now I am trying to rectify this, for the last week I am unable to contact anybody regarding this outstanding money so that I can clear my name, if I phone MTN contact centre, they say that they will send a mail to their legal department to contact me, but with no feedback, I have phoned them again 4 times, they gave me a number ********** 140 to contact but I have phoned the number all hours of the day, and nobody answers.</p> <p> </p> <p>I have phoned their contact centre twice to complain or to get feedback but the call centre agents have put me on hold on both occasion and then never came back to me, placing me on hold for 10 - 15mins.</p> <p> </p> <p>I am willing to settle my outstanding amount so that I can clear my but theres just nobody to contact and I find this unacceptable.</p>
Good day Mr De Lange,
Thank you for your Hello Peter request.
A***:
Kindly be advised that the account balance outstanding R5383.83, due to no cancellation request send the account has been billed month to month contract. The contract expired 23-12-2014.
The last invoice billed to the account was for May 2015.
Please make the payment and send to me once the payment is received we will notify the Legal department to remove your name from the list.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. (A***)
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Good day Mr De Lange,
Thank you for your Hello Peter request.
A***:
Kindly be advised that the account balance outstanding R5383.83, due to no cancellation request send the account has been billed month to month contract. The contract expired 23-12-2014.
The last invoice billed to the account was for May 2015.
Please make the payment and send to me once the payment is received we will notify the Legal department to remove your name from the list.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. (A***)
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
