1 reviews | Active since Aug 2016
<p>I renewed my contract over two months ago and adjusted my MTN package. I am suppose to be recieving 300mb a month as part of my package and I have still not recieved it. I have called MTN four times and they say they will resolve the problem and it is STILL NOT FIXED. It has been over two months and the issue is still not resolved. The point of paying for a package is for you to hopefully save money and not need to buy bundles on the side. I've been buying data over the last 2 months which is certainly not fair since I'm already paying for something I'm not getting. If I could, I would honestly cancel my contract in a heart beat. I'm sure this is something easy to fix, I would hate to know how you deal with bigger issues. This has honestly been such a pain and and I feel it's so easy for you guys to take but not give/fix. </p> <p>If this can't be resolved I would please like someone to assist me in cancelling my contract. I've spent more money buying data than the actual package itself.</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the 300MB service has been added to the account.
Credit has been passed against the account.
REQ:***
Crediting customer 300MB Service fee as customer was not provisioned.
2016-05-20 to 2016-06-20
R169.99 including. vat=R170.00
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the 300MB service has been added to the account.
Credit has been passed against the account.
REQ:***
Crediting customer 300MB Service fee as customer was not provisioned.
2016-05-20 to 2016-06-20
R169.99 including. vat=R170.00
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
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