AB
Adam B
1 reviews | Active since Jan 2014
19 Apr 2015, 09:44
Can't reach call Centre
Good day.,<br> <br> I have been trying to reach customer care centre the past few weeks by means of phoning 808 from my Mtn contract cellphone number and every time I press 0 to be transferred to a consultant then the call just hangs up.<br> <br> Please fix this as it's really unprofessional.<br> Customer care call centre's were made for prompt assistance so you don't have to stand in long queue's just to get a quick answer from a query you have. <br> <br> I will appreciate feedback ASAP.<br> <br> Thanks.
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Replies (1)
MTN South Africa's replyOfficial
03 May 2015, 10:24Hello Barnard.Adam,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We were experiencing some technical issues in our call centre, however this has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We were experiencing some technical issues in our call centre, however this has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply03 May 2015, 10:24
Official
Hello Barnard.Adam,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We were experiencing some technical issues in our call centre, however this has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We were experiencing some technical issues in our call centre, however this has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***