MS
Miles S
1 reviews | Active since Jul 2015
02 Jul 2015, 09:16
Can't query an important issue
I have a large debit order going off on my account, almost 3x the amount that is supposed to and I can't get through to the call centre to resolve this
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Replies (1)
MTN South Africa's replyOfficial
23 Jul 2015, 13:33Hello Miles555,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that your invoices have increased due to additional data charges.
You are on a MTN Broadband 500 Meg package which is an open line. Once your 500MB data bundle is depleted you will incur additional charges for any usage.
Please be advised that you can contact the call centre to load additional data bundles once you have used up your monthly provisioning in order to avoid additional charges.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that your invoices have increased due to additional data charges.
You are on a MTN Broadband 500 Meg package which is an open line. Once your 500MB data bundle is depleted you will incur additional charges for any usage.
Please be advised that you can contact the call centre to load additional data bundles once you have used up your monthly provisioning in order to avoid additional charges.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply23 Jul 2015, 13:33
Official
Hello Miles555,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that your invoices have increased due to additional data charges.
You are on a MTN Broadband 500 Meg package which is an open line. Once your 500MB data bundle is depleted you will incur additional charges for any usage.
Please be advised that you can contact the call centre to load additional data bundles once you have used up your monthly provisioning in order to avoid additional charges.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that your invoices have increased due to additional data charges.
You are on a MTN Broadband 500 Meg package which is an open line. Once your 500MB data bundle is depleted you will incur additional charges for any usage.
Please be advised that you can contact the call centre to load additional data bundles once you have used up your monthly provisioning in order to avoid additional charges.
Kind regards
Letumile
REQ:***
Best regards,