EK
Ernest K
1 reviews | Active since Feb 2016
01 Mar 2016, 21:42
Can't make outgoing calls
I have on numerous occasions logged a complaint about my contract line l can not make out going calls. Everytime l call ccall centre lam told to reboot my phone and nothing solve the problem.l only receive calls. Can someone call me on *** or *** and advise or email me on [Email Removed]
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
02 Mar 2016, 14:54Hello ekamambo,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation. Your number was hidden on the phone however your number did not have the Caller Line Identity Restriction (CLIR) active and you were unable to make calls when the number is hidden.
We have now activated the CLIR, your line was tested and is now working.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation. Your number was hidden on the phone however your number did not have the Caller Line Identity Restriction (CLIR) active and you were unable to make calls when the number is hidden.
We have now activated the CLIR, your line was tested and is now working.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply02 Mar 2016, 14:54
Official
Hello ekamambo,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation. Your number was hidden on the phone however your number did not have the Caller Line Identity Restriction (CLIR) active and you were unable to make calls when the number is hidden.
We have now activated the CLIR, your line was tested and is now working.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic conversation. Your number was hidden on the phone however your number did not have the Caller Line Identity Restriction (CLIR) active and you were unable to make calls when the number is hidden.
We have now activated the CLIR, your line was tested and is now working.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
EK
Ernest K's updateReviewer Update
22 Sept 2016, 15:37Query resolved finally
EK
Ernest K's update22 Sept 2016, 15:37
Reviewer Update
Query resolved finally