1 reviews | Active since Feb 2011
Can't load data via USSD string - I'm GATVOL!!!
<p>What is wrong with MTN?</p> <p> </p> <p>My wife's contract is in my name. In the past she could load data via a USSD string and select the amount of data that she would like to purchase. That will then go off as part of the next debit order. All of a sudden this stoped to work and she get's a message that she does not have any credit do so the transaction.</p> <p> </p> <p>I've phoned MTN numurous times. Everythime they say it is fix and that they will load it manullay for me. At the moment I'm out of the country. So my wife phoned to load data. She has my pin and ID details and MTN refuse to load data for her.</p> <p> </p> <p>Can useless MTN please assist and sort out your technical issues and answer me on 2 questions please:</p> <p>1. Why can;t she use the USSD *141*2# to reload data if she runs out of data.</p> <p>2. Why can't the Customer care assist her to load data, Everytime you keep on the call for 30 minutes. I know it cost nothing but my/her time cost money.</p> <p> </p> <p>Please help. I'm GATVOL!!!</p>
Hi Alice,
That is exactly the same feedback I received previously from MTN "We have sent the complaint to the back end support team to give us feedback why your wife cannot use the short code to add bundles."
But I'll wait for further response. Maybe I'm lucky this time. I'll send the affidavit through later today.
Thank you very much.
Regards,
Andre.
Hi Alice,
That is exactly the same feedback I received previously from MTN "We have sent the complaint to the back end support team to give us feedback why your wife cannot use the short code to add bundles."
But I'll wait for further response. Maybe I'm lucky this time. I'll send the affidavit through later today.
Thank you very much.
Regards,
Andre.
Hi Alice/MTN,
It's been another 2 days to get back to me on why my wife can;t load data using a USSD string. Nice Customer service. I can't complain about the servivce because there are NONE!
What else must I do to get a resolution? Can I get the contact details of your Head of Customer Services please? Or even better can you please ask your Head of Customer Services to please reply and send me an update.
Maybe ICASA wil be able to assist?
Thanks.
Hi Alice/MTN,
It's been another 2 days to get back to me on why my wife can;t load data using a USSD string. Nice Customer service. I can't complain about the servivce because there are NONE!
What else must I do to get a resolution? Can I get the contact details of your Head of Customer Services please? Or even better can you please ask your Head of Customer Services to please reply and send me an update.
Maybe ICASA wil be able to assist?
Thanks.
