Can't help but love incompetence
How many times does it take to get a newly ordered Iphone from MTN - 12 calls 4 days and still no phone. I have made 18 calls to MTN 12 of them today, several cut due to BAD SIGNAL and not one call operator returned the call although they all asked for my number .<br> <br> MTN says the courier committed ***** , The courier said MTN refuses to pay the account. <br> <br> Why do I as a client even be told such confidential information - it's not my problem.<br> <br> Anybody interested in saving a contract client or should I port my number. <br> <br> I am not phoning 12 times tomorrow but my number is listed below, please feel free phoning me, after all it is MTN's network !!!
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MTN South Africa's replyOfficial
11 Nov 2015, 16:53Hello hypn,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
REQ:***
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
REQ:***
warm regards
mike
MTN South Africa's reply11 Nov 2015, 16:53
Official
Hello hypn,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
REQ:***
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
REQ:***
warm regards
mike