FL
Ferdie L
1 reviews | Active since Mar 2009
17 Apr 2015, 08:41
Can't get thru to close account even with ref num
When will someone phone me so I can close this account.<br> This query has been opened for WEEKS now? just say it was handed over to correct department and I must phone 808 if urgent. <br> 808 doesn't work because you cannot speak to anyone it just cuts you off...pathetic. I have dialed 808 now 100 times.<br> Phone me so I can close my accounts.<br>
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Replies (1)
MTN South Africa's replyOfficial
30 Apr 2015, 11:42Hello zanzar,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
The matter had been escalated to the Retentions Department. They had advised that you would be liable for the early termination fees. This early termination fee on *** is calculated as follows
Handset (I9195): R4542.82/24=R189.28 x 23=R4353.53
One month sub: R289
Unbilled: R478
Current: R535.66
Total Due: R5656.19
Please be advised once the payment of R5656.19 reflects on your account the contract would be terminated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
The matter had been escalated to the Retentions Department. They had advised that you would be liable for the early termination fees. This early termination fee on *** is calculated as follows
Handset (I9195): R4542.82/24=R189.28 x 23=R4353.53
One month sub: R289
Unbilled: R478
Current: R535.66
Total Due: R5656.19
Please be advised once the payment of R5656.19 reflects on your account the contract would be terminated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply30 Apr 2015, 11:42
Official
Hello zanzar,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
The matter had been escalated to the Retentions Department. They had advised that you would be liable for the early termination fees. This early termination fee on *** is calculated as follows
Handset (I9195): R4542.82/24=R189.28 x 23=R4353.53
One month sub: R289
Unbilled: R478
Current: R535.66
Total Due: R5656.19
Please be advised once the payment of R5656.19 reflects on your account the contract would be terminated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to cancel the contract.
The matter had been escalated to the Retentions Department. They had advised that you would be liable for the early termination fees. This early termination fee on *** is calculated as follows
Handset (I9195): R4542.82/24=R189.28 x 23=R4353.53
One month sub: R289
Unbilled: R478
Current: R535.66
Total Due: R5656.19
Please be advised once the payment of R5656.19 reflects on your account the contract would be terminated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***