MN
Mariska N
1 reviews | Active since Sept 2012
07 Apr 2015, 08:30
Can't get throught to my Service PROVIDER!!!!
My account was billed incorrectly for the past 2 months (Feb and March). I've been trying to get through to the call centre, but my calls are just dropped!!!! How can you be a Service PROVIDER if you're not available????
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Mariska304,
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that your inclusive 100SMS bundle discount was not added for the months of February & March 2015. We've credited your account with an amount of R29.98 including VAT.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that your inclusive 100SMS bundle discount was not added for the months of February & March 2015. We've credited your account with an amount of R29.98 including VAT.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Mariska304,
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that your inclusive 100SMS bundle discount was not added for the months of February & March 2015. We've credited your account with an amount of R29.98 including VAT.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the breakdown in service and for the delayed response.
We can confirm that your inclusive 100SMS bundle discount was not added for the months of February & March 2015. We've credited your account with an amount of R29.98 including VAT.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser