SM
Solly M

1 reviews | Active since Mar 2017

29 May 2017, 13:49

Can't get through to customer service

<p>Yesterday I used self-service to retrieve my puk number, today I have the same problem again and self service gives me the same number from yesterday ( ********** 5) which does not go through today. when I call I can't see to get through to customer service for assistance. if some can please email me on ********** or call ********** 545 for further assistance.</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Jun 2017, 20:52
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note your puk number ***5 should you experience any difficulties please feel free to write to us.

warm regards

mike

Complaints Management Team
Reference Number: ***3