WE
Willem E
1 reviews | Active since Feb 2011
02 Dec 2015, 08:00
Can't get MTN to correct account error
On contract and airtime/data bundle gets reloaded beginning of the month. On the 2nd - if I dial *141#, I have zero airtime or anytime minutes and get an sms from MTN saying I am incurring extra costs.<br> <br> Try calling the call centre - 3 times - no answer. Unfortunately this is the only avenue to escalate the issue.
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Replies (1)
MTN South Africa's replyOfficial
04 Dec 2015, 13:03Hello pagel,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The numbers you provided show that the invoice date is the 11th of every month. Your airtime and data get provisioned on the 12th of every month.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The numbers you provided show that the invoice date is the 11th of every month. Your airtime and data get provisioned on the 12th of every month.
Regards
Thabelo
REQ:***
MTN South Africa's reply04 Dec 2015, 13:03
Official
Hello pagel,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The numbers you provided show that the invoice date is the 11th of every month. Your airtime and data get provisioned on the 12th of every month.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The numbers you provided show that the invoice date is the 11th of every month. Your airtime and data get provisioned on the 12th of every month.
Regards
Thabelo
REQ:***