MV
Martin V

1 reviews | Active since Apr 2013

03 Oct 2015, 10:00

Can't get in touch with anybody

Hi <br> <br> I didn't really wanna use Hellopeter for this but there doesn't seem to be any other option.<br> <br> I need to speak to somebody about a problem I'm having with the bolt on Afrihost data. I purchased a prepaid sim yesterday and after going through the ordering process with Afrihost I received an email from them informing me that the SIM cannot be provisioned for the Afrihost APN. According to them this could be due to a number of reasons but that they cannot do anything from their side and that I must contact MTN directly.<br> <br> Now here is where the problem comes in. I cannot reach anybody to speak to about this problem. The 141 and 173 (which for some reason I cannot phone from the phone) numbers do not allow you to actually speak to a real live person and trying to phone a branch is pointless as nobody ever answers the phone. <br> <br> Please help me out, I need to get this sorted asap.

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Oct 2015, 07:53
Official
Hello martin.visser,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to Technical supervisory team for assistance.Kindly be advised that you can also call 1555 from your ***( free) or *** chargeable and the Technical support will be able to assist you.

Warm Regards
Nompumelelo
REQ:***