CAN'T GET HOLD OF LEGAL

I am very frustrated with MTN. I have been paying and making payment arrangements and honoring them. And I said I will bring the account to current on 26 Feb. I've been with MTN for many years and I get this nonsense. Also the MTN SP call centre accept my arrangements, take my money and tell me I am given until next week to clear the account. I AM UPSET AND DISAPPOINTED with the ridiculous service I am getting. People are not doing their jobs properly and I am the victim of that. It's a complete breakdown in communication and WE AS YOUR LONG STANDING CLIENTS MUST BE TREATED LIKE SECOND CLASS CITIZENS. I need someone to get hold of me on *** immediately. And it must be someone from LEGAL. (The same department I can't get hold of). THIS IS DISGUSTING.