Can't get help with proof of purchase
<p>I am currently overseas and my iPhone is blocked Apple requires proof of payment in order to assist me. I have been calling mtn requesting proof of purchase for two days now, no help, everyone keeps redirecting me somewhere and I still haven't received the help I need. This morning alone I've spend over 3 hours calling them and being redirected. </p>
Thank you for bringing this to our attention via the Hello Peter website. We appreciate that you have made us aware of the issues that you have experienced.
Kindly note the matter has been escalated to management team of admin division for their attention. They will investigate and we will revert back to you with feedback. Please be advised the turnaround time is 3 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention via the Hello Peter website. We appreciate that you have made us aware of the issues that you have experienced.
Kindly note the matter has been escalated to management team of admin division for their attention. They will investigate and we will revert back to you with feedback. Please be advised the turnaround time is 3 working days.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***