CAN'T FIX THEIR OWN SYSTEM!
<p>I have a contract with MTN, I've been a customer of theirs for over 2 years now. 6 months ago my Voice Mail service just stopped working. If I dial 100 or any other variant the system tells me "unfortunately your mailbox service is not available right now, please try your call again later. Goodbye."</p> <p>I have called the MTN call centre about 20 times and being assured the problem has been fixed it still does not work.<br />I'm paying for a service I'm not getting.<br />They seem to have no clue how to fix problems in their own system.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Good morning,
This problem still persists! I can load a voice mail message but if a person calls my number they still cannot leave a message.
MTN you are causing me to lose clients as I cannot get back to people when they call me!
Regards
Matthew Laing
Good morning,
This problem still persists! I can load a voice mail message but if a person calls my number they still cannot leave a message.
MTN you are causing me to lose clients as I cannot get back to people when they call me!
Regards
Matthew Laing