1 reviews | Active since Apr 2015
CAN'T CONNECT TO INTERNET
I have had a contract for years. About one month ago I found I could no longer connect to internet. I reported to Constantia Village branch in Cape Town and have now been there at least 6 times to the very helpful guys - Dan, Shaheed and Aaron - for assistance. Although they have spent hours on the phone to technical department and the matter escalated to supervisors at least 6 times the problem persists. I keep getting message that I have no airtime when trying to make an overseas call. I complained on Twitter and had one reply when they said anytime minutes don't apply to overseas calls BUT I have a contract which allows me. When I pointed this out Twitter MTNservice no longer responds! Either technical dept is completely *********** or MTN just does not care but I have 5 different numbers and contracts and am on the point of migrating to a service provider who actually cares about problems and is prepared to assist clients.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A query was logged on your behalf for not being able to make international calls, feedback is that you should request that your Subscriber usage limit that you had requested to be increased.
Please contact 808 to go through a security check so this can be done for you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A query was logged on your behalf for not being able to make international calls, feedback is that you should request that your Subscriber usage limit that you had requested to be increased.
Please contact 808 to go through a security check so this can be done for you.
Regards
Thabelo
REQ:***