MM
Mashudu M
1 reviews | Active since Aug 2011
21 Jun 2015, 10:53
Can't cancel my contact
Hi<br> <br> I cancelled my contact on 2nd of June and requested that I get moved to prepaid. I was informed that retention department will call me. Till today, I have not received anything feedback. <br> <br> Now I have to keep this contract for longer ???
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MTN South Africa's replyOfficial
26 Jun 2015, 09:35Hello Shashment,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the contract has been cancelled and the number is currently on prepaid as requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the contract has been cancelled and the number is currently on prepaid as requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply26 Jun 2015, 09:35
Official
Hello Shashment,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the contract has been cancelled and the number is currently on prepaid as requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records the contract has been cancelled and the number is currently on prepaid as requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***