1 reviews | Active since Jul 2011
Can't buy Data Bundle with Topup Airtime
I am on an MTN Choice Topup Contract, and receive R200pm airtime. At the time of signing up the contract, I was told that this could be used to purchase bundles (SMS, Data etc...).<br> <br> I have now carried airtime over and have about R540 according to 141. Everytime I try and add a bundle, I am told that I have insufficient airtime!? <br> <br> Went to a branch this morning, was told that it is not possible to purchase bundles with the included monthly airtime, instead I must add additional airtime and purchase the bundle that way. When I said that every single other network allows customers to do precisely what I am requesting, he told me that MTN are apparently updating their T&C to allow for this. <br> <br> I asked to be shown in the current T&C (as well as the one I signed) where it states that included monthly airtime cannot be used for data bundle purchases, and we were unable to find this particular clause.<br> <br> In short: MTN gives me R200pm to do with as I please (provided it is out-of-bundle surfing, smsing, calling) but do not allow me to purchase bundles with that R200pm. Madness!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that airtime and data received on a monthly basis to the sim card cannot be used to purchased bundles. This is a internal business rule. This clause is for internal use only.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that airtime and data received on a monthly basis to the sim card cannot be used to purchased bundles. This is a internal business rule. This clause is for internal use only.
Kind Regards,
Alice van der Merwe
***
