Can't access online statements or speak to consult

I am using my daughter's Hello Peter account to lodge this complaint. have a data contract for R69-00 a month but my bank account was debited for R1454-75.<br> <br> I tried to access my statement via the link e-mailed to me but the site it directs to is down. I tried calling customer services but the call was cut after 20 min, holding on for a consultant.<br> <br> Please can you contact me and explain the above.