pN
pearl N
1 reviews | Active since Jun 2011
30 May 2015, 21:31
can someone please help me
I upgraded last month from a contract costing R150 to R499 and mtn debited my account but failed to deliver what the contract i took says i shud be getting. I was only given 100 minutes,25 sms's only instead of 100 minutes, 200 sms's and 500 MB!!! How is it that am paying that much to be getting wht I used to get on the R150 contract????? Am just so lost for words and frustrated because when you call them no one picks up! Can someone please help!!!!!
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MTN South Africa's replyOfficial
04 Jun 2015, 11:48Hello pearlnkosi,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that your upgrade was done 9 days before your invoice day hence you would have been given pro rata provisions. The matter has however been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that your upgrade was done 9 days before your invoice day hence you would have been given pro rata provisions. The matter has however been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply04 Jun 2015, 11:48
Official
Hello pearlnkosi,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that your upgrade was done 9 days before your invoice day hence you would have been given pro rata provisions. The matter has however been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that your upgrade was done 9 days before your invoice day hence you would have been given pro rata provisions. The matter has however been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,