RS
Rachel S
1 reviews | Active since Mar 2013
10 Nov 2015, 15:20
CAN SOMEONE DO THEIR JOB PLEASE?
My contract came to end July and I told lady not to renew. I was billed every month. I ph Zimkhita Nyovane twice in October and told her to cancel everything (REF NO ***7) but end of October money went off my account again whic I cannot afford. I sent email (REF MTNREQ:***) and Gugulethu Nhlapo answered back CUSTOMER NOT FOUND! but they found my money??? Please refund my money and cancel contract. Do your job for once please......
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MTN South Africa's replyOfficial
11 Nov 2015, 17:54Hello Pta Ghost,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
REQ:***
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
REQ:***
warm regards
mike
MTN South Africa's reply11 Nov 2015, 17:54
Official
Hello Pta Ghost,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
REQ:***
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
REQ:***
warm regards
mike