can somebody any body please upgrade my contract and transfer it to a business package ,, anybody!!!!!!

WEB OF LIES- I have Three Contracts with MTN. I received and sms letting me know that my phone was up for renewal. I called the call centre who then advised me that it would be better to go to the shop that i took my contract out at. I did this and they offered me a package which was perfect but this entailed me transferring my contract onto a business name to get the deal on offer. I was given a list of docs to bring which I did. When i proceed to the store to do the transfer i was told sorry this can only take place on a specific date which was the 16th of November i then proceed to the store for the 3rd time just to find out oops i made a mistake i meant to tell you the 17th. I then went back to the store and was Helped by Suvan who is the regional manager for MTN, He then told sorry i need to have the director here at the store to sign but i must not worry he has loaded everything onto the system. and all i had to do was come back on the 19th to sign the docs which i did. I sent a message on Tuesday to confirm if all was in order to which i was assured yes it was please do not stress in writing . I was then assured that i would get my 3 phones on Black Friday with the samsung black friday 32 inch curved screens by Suvan the so called regional manager. he then called me and told me the store is hectic things have not been processed there has been back logs due to black friday but dont worry on Sat the 24th i will get my phones . "I give you my word" I called on Sat the 24th and low and behold no joy but "dont Stress sir i will come to you on Sunday at your place of work and bring the phones to you personally". I called on Sunday to tell him not to worry i am in the area i will come collect . his repsonse was sorrry sir you will have to come on Monday we need to do a vetting on the director to confirm that she wants this request . I was assured that this would take place on Monday its now tuesday same story . I tired calling the 135 number and they (Nemela)shrug you offer and tell you i will put you through to corporate sales. 15 minutes later after several your call is important to us it just says Goodbye and the call cuts of. and so the stupid cycle starts again. I have had my contract with MTN for 4 years spending almost R100k with MTn and thsi is how they treat a customer.

Words cannot describe my frustration and i am resorting to this platform in the hope that someone high up in MTN Cares about its reputaion and its service offerings. it seems as though MTN no longer cares for its customers and it is large enough to play the old post office mentality of treat the customer like dog pooh because where else can they go to.

Please somebody i pay my account on time all i want is to have 2 x Samsung Note 9 cellphones upgrade to a business package,, what do you need from me to make this happen. I did Intially want three but i cancelled the one contract ( Went to Telkom Hillcrest Awesome Service) PS. MTN SALES TEAM my next date to donate blood is the 24th of December you welcome to have some then if that is what it takes. if not i would give it to you now.