CJ
Cecilia J

1 reviews | Active since Oct 2018

17 Oct 2018, 17:14

Can not read the reply

HI,

I see a reply has been send to us 17/10/2018. Can only be viewed through MTN login system. We created new acc and login, but can not read any reply. Please can you email me the replay rather **********

Thank you

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Oct 2018, 10:01
Official

Good day Cecilia M Jacobs

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Kindly note that an email has been sent to you.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Warm Regards

Complaints Management team

Best regards,