Can not get hold of a mtn agent
<p>I have bought a 15 mtn voucher loaded the voucher and with in 1hour its all gone including my data i mean why cant u get hold of a call center agent</p>
Good day Marius Van Der Walt,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the R15 airtime loaded together with the data bundles was used on internet connections, you were charged for multiple sessions that you were connected to.
Please note that to be transferred to a Prepaid consultant, kindly dial 173 then select the option relating to your query and thereafter you will be prompted to select 0 to speak to a consultant.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Marius Van Der Walt,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the R15 airtime loaded together with the data bundles was used on internet connections, you were charged for multiple sessions that you were connected to.
Please note that to be transferred to a Prepaid consultant, kindly dial 173 then select the option relating to your query and thereafter you will be prompted to select 0 to speak to a consultant.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********