CE
Charl E
1 reviews | Active since Jul 2015
02 Jul 2015, 13:44
Can not get a hold of the mtn call centre
My account was suspended in June due to reaching my call limit. on the 1 st of July i went to the mtn in the Heidelberg mall to lift the suspension... they could not help me. I then wanted to migrate to a bigger account package...they could not help me. they said they will email the call center and let me know...it's a day later and still no account. I still cant phone out and the 808 call center number just rings for 47 minutes at a time before u get cut off.<br> this is unacceptable and if i want to cancel my account with mtn of 15 years they threaten me with law suits
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Replies (1)
MTN South Africa's replyOfficial
09 Jul 2015, 15:24Hello Charl Els,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Credit Management Department for urgent attention. They will investigate and feedback to you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Credit Management Department for urgent attention. They will investigate and feedback to you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply09 Jul 2015, 15:24
Official
Hello Charl Els,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Credit Management Department for urgent attention. They will investigate and feedback to you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Credit Management Department for urgent attention. They will investigate and feedback to you.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***