JS
Johan S

1 reviews | Active since Sept 2016

08 Sept 2016, 15:56

can not buy data

<p>Well i am a new client with MTN i work outside RSA for 3 months at a time.so the time i went and get a contract with MTN i ask for a contract that will work for me.so they say the top up contract will be the best buy for me.so i signed up for a Anytime top up 200 contract.in May 2016, and the i left RSA June 2016, on my return on the 1st of september 2016 i had over R600 on my mobile so i want to change some of it to data and then on the big shock i can not use the money for data, then went to one of the MTN shops close to me to see what we can do to be a happy client but the best was 1GB packages only no airtime so i left. i left Vodacom to MTN hope for a beter service at Vodacom when i had my Topup Contract i can take that and change to Data..It is just sad if i knew this in the 21 day bracket but i was out of RSA long before that i had stop the Contract and move back To Vodacom in My eyes MTN is not helping the needs a client need.</p> <p> </p> <p>I hope between Me and MTN we can meet one other halfway to be a happy client..</p> <p> </p> <p>Me as a client do not think i am the only one with this problem </p> <p> </p> <p>here is my .NO... ********** 276</p> <p> </p> <p>thank you </p> <p>Johan </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Sept 2016, 12:04
Official

Good Day Johan Smit

Thank you for your post.

Please accept our apologies for any inconvenience experienced

Kindly be advised that you can use your Contract Inclusive Rand airtime value for calling, surfing and texting. Please note that you cannot use Inclusive Rand airtime to purchase services. However, this plan gives you the ability to top up with MTN data bundles or airtime.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

REQ:***

Best regards,