AS
Alex S
1 reviews | Active since Nov 2010
05 May 2015, 10:10
CAN NEVER GET THROUGH
I AM SICK AND TIRED OF YOUR CALL CENTER LINES, YOU CAN NEVER GET THROUGH. I NEED TO CANCEL MY CONTRACT BECAUSE IT IS DUE FOR CANCELLATION AND I CAN'T GET THROUGH!!!!!! THEN YOU ARE GOING TO BILL ME FOR ANOTHER MONTH BECAUSE I CANNOT GET THROUGH TO YOUR STUPID UNDERSTAFFED CALL CENTER AND I PROMISE I WILL NOT PAY!!!!!
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 13:41Hello Alex Susini,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your Contract has been cancelled and the number has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your Contract has been cancelled and the number has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 13:41
Official
Hello Alex Susini,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your Contract has been cancelled and the number has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your Contract has been cancelled and the number has been migrated to prepaid.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Best regards,