1 reviews | Active since Apr 2015
CAN MTN TAKE RESPONSIBILITY FOR THEIR MISTAKES???
I have had numerous grievances against MTN. When I call numerous times, a query is logged but no one gets back to me. When I do follow up, my query has always been `resolved` without any knowledge of it from my side and ALWAYS MTN have always shifted the blame onto me. Costing me money.<br> 1. I have Top up contracts which now suddenly on open lines... I want to know who put them on open lines... MTN say its me!! <br> <br> 2. I have a contract which is supposed to get R100 airtime a month.. I get nothing because apparently I am only allowed more than R600 worth of airtime on my phone at one time.<br> I was told that is the policy!! says who??? Who informed me about it??? When a Service Provider says they will give you R100 airtime, I expect R100 airtime regardless of whether I have even R2000 worth of airtime already!<br> <br> ****************!!!<br> <br> 3. My airtime comes in on the 21st of every month. I used my laptop on the 22nd for half an hour for emails. On the 23rd all the data was finished. When I called MTN they said I had used 2GB of data in a day.. <br> How did this happen when my laptop was off??? <br> They can`t tell me where my 2GB went to. <br> I feel like MTN is robbing me left, right and centre.
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your package is not a TopUp package but an MTN My Choice 100min package. Your line had no limit set until the 23 March 2016 and without a limit it comes an Open line.
The contract airtime can only be carried over for 5 months, this means that every time the new airtime is loaded then the oldest airtime expires. This is why you do not see the difference in your airtime balance.
Please contact our Data Support department regarding your 2GB data bundle that gets depleted quicker on the Data line. There might be internet automatic updates or Background data running that needs to be closed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your package is not a TopUp package but an MTN My Choice 100min package. Your line had no limit set until the 23 March 2016 and without a limit it comes an Open line.
The contract airtime can only be carried over for 5 months, this means that every time the new airtime is loaded then the oldest airtime expires. This is why you do not see the difference in your airtime balance.
Please contact our Data Support department regarding your 2GB data bundle that gets depleted quicker on the Data line. There might be internet automatic updates or Background data running that needs to be closed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***