Can MTN do one simple thing

Good day,

I upgraded my cell phone contract on 24th November 2023

Saturday 25th DVS delivered the phone, but the DSV biometric machine could not capture my thumb prints. I was advised by the DSV driver that he could not give me the phone and I had to contact MTN to instruct DSV to redeliver the phone with OTP option.

I have been sent from pillar to post at MTN with the only response being the process takes up to 72 hours. As the shipping department needs to inform the way forward.

All MTN has to do is contact DSV and re arrange the collection. What do they mean the way forward!

There is now NO urgency to assist me. this was not my fault, but has now become my problem.

The upgrade was done so who cares what happens to the client now.

Can MTN please just do one simple thing and re arrange the delivery.