Can I upgrade? Please!!

<p>I have been trying to upgrade my fiber to the home now for over a month. First I'm told I have to wait for my invoice date which I reluctantly do. It will be automatic I'm told. </p> <p> </p> <p>After now the 10th call and more than a month after my invoice date still no upgrade. Apparently my number must change before I can upgrade. Why!?</p> <p> </p> <p>nobody can tell me when it will be done. I have escalated numerous times. No feedback and still no upgrade!</p> <p> </p> <p>Please let me upgrade MTN. Please let me pay you</p> <p>more money...!</p> <p> </p>