RM
Reuben M

1 reviews | Active since Mar 2012

21 Oct 2015, 18:23

Can i port at a store without rica first?

On October 2 16:34 I was at MTN store in Clearwater to port my number. For some unknown reason it was not successful. I had all necessary documents required for this procedure.<br> <br> Again, successfully ported my number on October 09 15:43 at Clearwater MTN store. I had all necessary documents required for rica purpose. Everything was finalised there, there was nothing outstanding that I was made aware of when leaving, infact I was even made to buy a second starter pack for an unknown reason.<br> <br> Today I was flabbergasted to find out that my number has been suspended to call except to receive only.<br> I don't have time to run around like a headless chicken following every stupid mind control commands.<br> <br> If there's a problem let the store attendants explain an submit proof that I supp**** every required documents. I'm battling to use my phone for useful matters over senseless things.<br> <br> I can't call even a customer care plus all attempts to call a store failed as they don't answer calls.<br> <br> UNLOCK MY NUMBER or let me go to a meaningful network operator.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Oct 2015, 11:30
Official
Hello Defjoe,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that your number has been unsuspended and it is currently active.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***