Can I please speak to a human!!!!

I am trying to port away from MTN - they keep rejecting my port application due to Account type mismatch. Would be amazing if you could speak to anyone at MTN to try and understand after 20+ years what exactly is a mismatch.

I have made 14 calls today to 135 - not 1 of their IVR's will give the option to speak to an agent nor does it allow for an option anywhere to get the help on the mismatch.

I have emailed customer service who will get back to me 48 hours but feel free to utilize the WhatsApp chat - again a very frustrating experience as you cannot engage with a human nor does it have an option to resolve the mismatch.

I then proceeded to call a store (any store at this point) to see if I can get help. After calling the 7th store and receiving the same result - the number you have called is not available, try again later - I am out of options and will wait for the 48 hours to hear back from customer service :(.

Any guess as to why I am porting away MTN...your customer service has had a rapid decline over the last few years...very sad, you used to be amazing!