GS
Gerhard S
1 reviews | Active since Mar 2009
11 Jan 2016, 14:55
Can I please call 173 to get my issues fixed???
Moved over to MTN a while back and have been having some issues but no means to fix it.<br> <br> I have logged a query ***. One week no response<br> <br> My Problems are as follow:<br> 1. Cant dial the help center at 173 or 083173<br> 2. Cant send or receive MMS<br> 3. Data randomly disconnects leaving me with a exclamation mark over the signal strength<br> 4. Facebook keeps giving cant connect right now ( this is with full signal)<br> <br> Can the above please be fixed<br>
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Replies (1)
MTN South Africa's replyOfficial
16 Jan 2016, 09:18Hello Drake,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated your complaint to the Management team within our Prepaid Department. We've requested that they assist you with getting your number to be able to call 173 and then also to get someone from our Data Helpdesk to assist with the technical issues being experienced.
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated your complaint to the Management team within our Prepaid Department. We've requested that they assist you with getting your number to be able to call 173 and then also to get someone from our Data Helpdesk to assist with the technical issues being experienced.
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply16 Jan 2016, 09:18
Official
Hello Drake,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated your complaint to the Management team within our Prepaid Department. We've requested that they assist you with getting your number to be able to call 173 and then also to get someone from our Data Helpdesk to assist with the technical issues being experienced.
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now escalated your complaint to the Management team within our Prepaid Department. We've requested that they assist you with getting your number to be able to call 173 and then also to get someone from our Data Helpdesk to assist with the technical issues being experienced.
Once again we do apologize for the delayed response.
Regards
Tim
MTN Complaints Management Team: REQ:***