KS
Katlego S
1 reviews | Active since Mar 2009
03 Sept 2015, 10:50
CAN I GET THROUGH TO YOUR NUMBER???
Yello, more like darkness. My account has been suspended and handed over to the MTN legal department, I have tried for the past 3 days to call the number given by your general call center #*** with no luck. I would like to resolve this matter but cannot resolve without information from MTN.
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Replies (1)
MTN South Africa's replyOfficial
03 Sept 2015, 13:06Hello stoned,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we have tried calling you today without any luck so we have sent you an email. Please respond to the email so that we can assist with the matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we have tried calling you today without any luck so we have sent you an email. Please respond to the email so that we can assist with the matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply03 Sept 2015, 13:06
Official
Hello stoned,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we have tried calling you today without any luck so we have sent you an email. Please respond to the email so that we can assist with the matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we have tried calling you today without any luck so we have sent you an email. Please respond to the email so that we can assist with the matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***