Can I get the service I'm paying for
<p>Why does MTN insurance always wants us to write to Hello Peter before they provide the necessary service. I have reported a damaged phone over a month now, I can't effectively use my phone yet I'm paying insurance. When I call this number (083) ********** they hang up before I get to talk to a consultant. Can I please get assistance, please.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********