RP
Ryan P
1 reviews | Active since Mar 2009
10 Jun 2015, 14:17
CAN I GET SOME ASSISTANCE PLEASE
MTN, and BYTES PEOPLE SOLUTIONS who contract on behalf of MTN, are incapable, unwilling to resolve and ongoing issue for over a month.<br> My device was misrepresented and subsquently ****** after being instructed to take it a MTN DIRECT STORE.<br> BYTES, who sell the Corporate Contracts for MTN, has shoved me from Pillar to Post without proper adequate resolution.<br> MTN Continue to BILL me for something I do not have and cannot use.<br> MTN have passed the buck to BYTES.<br> WHAT THE HELL IS GOING ON HERE>
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MTN South Africa's replyOfficial
15 Jun 2015, 14:18Hello ServGuru,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that the handset has been located and that the billing query (REQ:*** ) is currently with the billing department who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that the handset has been located and that the billing query (REQ:*** ) is currently with the billing department who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
MTN South Africa's reply15 Jun 2015, 14:18
Official
Hello ServGuru,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that the handset has been located and that the billing query (REQ:*** ) is currently with the billing department who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that the handset has been located and that the billing query (REQ:*** ) is currently with the billing department who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***