CAN I GET MY REFUND

I upgraded my contract in January 2021 for a R662 package. I have been paying R662 every month from January 2021 until October 2021. I got a call from Mondo in October 2021 to upgrade my contract for a home wifi router. I then decided to cancel that contract because it came with 2 routers which I didn't need. I returned the routers at a nearest mtn store within a week as advised by a consultant.

In November 2021 a statement came showing a balance owing and as a result, an amount of R1200 was deducted on a month end. I queried the matter and I was told that the contract was cancelled and I will get my refund.

In December 2021, the same issue happened and when I queried the matter I was told the contract was cancelled and I will be credited, but on a month end I got debited again for R1200.

In January 2022 when I got my statement again it showed that an amount of R1200 was going to be deducted again on month end and when I called they told me they only cancelled recently.

The contract only got canceled then and I only started paying my normal subscription of R662 from February 2022.

My issue with Mondo and MTN now is the credit that is due to me for paying something that I have never used. I have been communicating, calling and sending emails back and forth and I'm always told the same story. Mondo is pointing fingers at MTN that they should credit me because they did pass the credit, MTN is saying Mondo is responsible for my credit.

My recent statement shows that an amount of R2570 on the 28th Dec was credited on my account of which that has never happened. I have all my statements from the time I started paying for these routers and on the 4th of May it shows that the same amount of R2570 was debited. Why would you guys claim that you have credited me when you haven't and then the statement shows that there's also a debit.

And if there was really a credit, that R2570 would have covered me for atleast a good 4 to 5 months without paying, but i have been paying my subscription as usual. This issue has been going on for a very long time now. It's been 8 months I'm even in tears while typing this email. I can't take it anymore. I'm really fed up and frustrated with MTN. I've been very loyal for over 10 years with this brand and this is the first time ever that I experience disappointment like this. What do you want me to do at this point because I really can't take this anymore and you can't tell me that you have credited me when you have not. I have all my statements from October until recently. Why am I still paying R662 if the R2570 was credited?