CAN I GET HELP?

After my last complaint being unsuccessful, guess I am giving MTN another chance to redeem itself. So all the charges against me have been confirmed that someone upgraded my account **********ly. Surprised that this can happen after I called daily for help and no one could tell me what the issue was. Finally I got through to the ***** department who claimed to assist me. Firstly the owing amount is still showing on my name. secondly I requested to have the DEC prem waived due to this inconvenience and your affect on MY ITC. The CIP department keeps cutting me off. <br> MTN, your service is disgusting! I am really upset by this whole thing, and I advise you get a decision maker to phone me to discuss these issues as well as take this seriously. I have been a customer with you for so many years, and this is treatment I get.