Can I be Contacted?

This is the best - your 135 Call Centre Agents hang up the phone on customers.

I reported the incident to the complaints department, even the fact that wrong advice is given to your customers and I was awarded with approximately R100 airtime. Like seriously?

I have a contract phone with MTN, the account was handed to a collections company. The amount was paid during or about December 2023. I tried to find the necessary department to discuss this with, was thrown from pillar to post, was told that I cannot speak to someone in their legal department - where the account was apparently sitting. Like are you for real?

To date, despite me following up multiple times, no-one has contacted me to resolve this account.

Why is Customer Service in this country such a problem?

I previously wrote a review about MTN on Hello Peter, and they had the audacity to not even respond and so I am probably wasting my time again.