1 reviews | Active since Sept 2014
CAN CANCELLATION BE THIS COMPLICATED
Hi there<br> Contract expired in September I called MTN call centre to cancel this contract, it would be changed to prepaid in 24 - 48hours, someone will be in touch with me. End of september another payment off for the contract but I cancelled it already, Then i called MTN again after noticing my payment went through. The next consultant i spoke to advised that the previous consultant should have advised me that they payment would go off again and she never did. she then gave this call to her supervisor and they would listen to our voice conversation back in september. feedback was never received. I Then followed up again today only to have a consultant hang up on me. I called back again only to be told that there is no history of me calling to cancel this contract. How is this possible? I need this contact cancelled, I also want to save money just as much as mtn wants to make money. i would like MTN to refund me for September debit and possibly october now. They couldnt advise me of a cancellation procedure numerous times i called. Do they know how to cancel these contracts that are given to us.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We do pick up that the account has been billed for HW/Fees after the contract has expired 2015-09-25. We can only credit the account for the HW/fee charge on the October invoice. We do pick up that you have used the sim card until 1-10-2015 and can only pass the credit for this. You have notify me that you have loaded R60.00 airtime I have checked the system and pick up that you have airtime left of 47.28. We will credited this as well.
Please allow +-2-24 hours for the sim card to pull through the network. SMS will be sent to notify you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We do pick up that the account has been billed for HW/Fees after the contract has expired 2015-09-25. We can only credit the account for the HW/fee charge on the October invoice. We do pick up that you have used the sim card until 1-10-2015 and can only pass the credit for this. You have notify me that you have loaded R60.00 airtime I have checked the system and pick up that you have airtime left of 47.28. We will credited this as well.
Please allow +-2-24 hours for the sim card to pull through the network. SMS will be sent to notify you.
Kind Regards,
Alice van der Merwe
***