1 reviews | Active since Apr 2015
Calls unanswered
On 28th Feb 2015 I queried my account, to date i have not received an amicable answer. Tried calling your 808 no during office hrs and after going thro' all the options and holding on for 10 minutes at a time the call is dropped. I finally got thro' to your accounts dept 2 days ago and requested for a Feb and March statement to be emailed because of your *********** staff that could not explain my account. I am still waiting for my statements although I was given ref no's for my call. If this is how you want to treat your customers i am going to disconnect my service and engage with another service provider. it's amazing to see how many complaints are on this site by the hour and yet we are experiencing such SHODDY service.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent a request to our billing area for the statement to be sent to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent a request to our billing area for the statement to be sent to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***