MF
Marius F
1 reviews | Active since Nov 2011
30 Jan 2015, 17:32
Calls picked up and cut off immediately.
I phoned several times. Each time the call is answered and immediately cut off. Is this the new way of reducing the work load in the call centre?
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Replies (1)
MTN South Africa's replyOfficial
13 Feb 2015, 14:44Hello marius.fourie,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you were able to get through to our call centre on 12-02-2015. Your query was regarding a charge on your invoice which according to our billing department is correct as it was a carry over fee from Nashua.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you were able to get through to our call centre on 12-02-2015. Your query was regarding a charge on your invoice which according to our billing department is correct as it was a carry over fee from Nashua.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply13 Feb 2015, 14:44
Official
Hello marius.fourie,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you were able to get through to our call centre on 12-02-2015. Your query was regarding a charge on your invoice which according to our billing department is correct as it was a carry over fee from Nashua.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records you were able to get through to our call centre on 12-02-2015. Your query was regarding a charge on your invoice which according to our billing department is correct as it was a carry over fee from Nashua.
Thank you
Wenzile Masina
REQ:***