LM
Lucas M
1 reviews | Active since Sept 2012
27 Mar 2016, 23:42
Calls Not Going Through To Call Center
Why the hell are calls not going through to your 141 self service and 173 customer service? <br> <br> Everytime I dial 141 it doesn't go through and this has been happening for a week now. When I try call customer service if also doesn't go through. <br> <br> <br> What the hell is going on with mtn? <br> <br> <br> If you want to loose clients to Vodacom keep on doing a great job by messing up the network services and I will not hesitate to port to Vodacom. Clearly you a bunch of *********** individuals
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
29 Mar 2016, 16:30Hello LucasModise,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. To get through to a consultant on our 173 Prepaid Call Centre, please choose option 1 after dialling the 173 number then choose option 2 and lastly select on option 0 for a consultant.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. To get through to a consultant on our 173 Prepaid Call Centre, please choose option 1 after dialling the 173 number then choose option 2 and lastly select on option 0 for a consultant.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply29 Mar 2016, 16:30
Official
Hello LucasModise,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. To get through to a consultant on our 173 Prepaid Call Centre, please choose option 1 after dialling the 173 number then choose option 2 and lastly select on option 0 for a consultant.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. To get through to a consultant on our 173 Prepaid Call Centre, please choose option 1 after dialling the 173 number then choose option 2 and lastly select on option 0 for a consultant.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
