CH
Colleen H
1 reviews | Active since Oct 2015
11 Nov 2015, 11:42
Calls logged and no replies
MTN provides the WORST service to their clients.<br> I have logged NUMEROUS calls with MTN at *** and have also been to the MTN store.<br> my last call logged is *** which was the 31/10/2015. every time I phone the call is still being resolved?<br> I am not allowed to speak to supervisors when I call as they also too busy.<br> <br> can someone please come back to me on this query. It has been 12 months now that you have been over charging me. <br>
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MTN South Africa's replyOfficial
13 Nov 2015, 16:33Hello Cherbst@,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issue within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issue within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply13 Nov 2015, 16:33
Official
Hello Cherbst@,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issue within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issue within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***